Task summary

The assessment tasks in this unit required you to with two staffing issues that have arisen at the Australian Home Show in Brisbane. The first is the induction and training of staff to work on the stand. The second will be to deal with employee underperformance.

Required

• Roleplay participant (your assessor)
• Place for roleplays
• Customer Data Collection
• Team Member Data Collection
• Recruitment, Selection and Induction Policy and Procedures

Timing

The assessor will advise you of the due date of this submission.

Submit

• Email to your assessor containing a short report on Alex’s underperformance

Assessment criteria

Students must complete all of the activities listed and will be assessed against the assessment criteria included in the checklist included with this task.

Re-submission opportunities

Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.

Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any part of this task or if they have any learning issues or needs that may hinder them when attempting any part of the assessment.

Assessment Task 3 Instructions

Carefully read the following:

It is Saturday morning on the first day of the Australian Home Show in Brisbane. The team that will be attending the stand are in attendance, and you are to induct them into the work that they will be doing at the stand.

Complete the following activities:

1. Prepare for staff induction and training.

Review the Recruitment, Selection and Induction Policy and Procedures.

Ensure that you have hard copies of Customer Data Collection and Team Member Data Collection documents, as these will form the basis of your training.

Spend some time thinking about how the stand would look, and any health and safety issues that you think that the staff member should know about.

The induction and training session should only have to last ten to fifteen minutes, as the staff are already familiar with Boutique Build’s products and services.

2. Meet with the stand team.

The stand team will be represented by, at least, your assessor. Other students may be in attendance, too.

During the meeting, you should:

• Look at the data collection documents and how they are to be filled out.
• Ensure that they know why the data is being collected, and how this fits with Boutique Build’s strategic plan.
• Give a tour of the stand, indicating where their coat can be stored and any potential hazards.
• Make sure that Alex understands how to use the resources at the stand effectively, economically and safely.
• Ask if they have any questions

At the end of the meeting, tell them that you are there to support them. Say that you will be present at the stand on the Sunday, and will mentor them until they are confident.

Carefully read the following:

On Sunday morning Alex arrived at the stand ten minutes late.

During the morning Alex was seen talking with friends, sharing photos on their mobile phones.

Several times you pointed out attendees who were looking at the stand and the brochures, but hadn’t been approached by a staff member for their details.

Alex then returned from lunch break ten minutes late.

3. Meet with Alex again.

At the meeting:

• Point out the unacceptable behaviour
• Describe clearly what the expected behaviour is.
• Reinforce how important the data collection for Boutique Build’s expansion plans.
• Point out that working at the stand is considered to be normal working time, and a negative assessment will carry over to their work conditions in the office.

At the end of the meeting, tell Alex that you will stay at the stand close to them for the next hour or so, modelling the behaviour that you expect of them. You will be able to mentor them because you spent the previous day at the stand, and are familiar with the work that has to be carried out.

4. Write an email to the Human Resources Manager (your assessor).

The text of the email should include a short report on Alex’s behaviour at the show, what you discussed with them at the meeting, and how their subsequent behaviour was.

The report should be about two paragraphs long.

The email text should ask the Human Resources Manager to include the report in Alex’s file.